Terms and Conditions

Fees

Fees for face-to-face and online appointments must be paid no later than 48 hours after booking a session. Multi-session programmes (4 and 5 session packages) are paid in full in advance of the first session.

Payment

Payment can be by credit card, debit card or cash. We regret that we are unable to accept cheques.

Missed Appointments

Any missed appointment without the notice set out below will be charged in full.

Cancellation and Refund Policy

We understand that sometimes appointments need to be cancelled. For single sessions, we require a minimum of 24 hours' notice so the appointment time can be offered to someone else. Unpaid missed appointments without adequate notice are invoiced at our standard or package rate as appropriate.

Multi-session programmes (including the Weight Management and Menopause Support programmes, and any other package of 2 or more sessions) are paid for and booked as a complete course of treatment, not as individual sessions.

• No refund is given for any programme once it has commenced, whether for sessions already attended or sessions remaining, regardless of the reason the programme is not completed.

• Where a client is unable to complete a programme, any unused sessions will be held on file as a credit for future use, valid for 12 months from the date of the last session attended.

• Individual sessions within a programme may be rescheduled with a minimum of 24 hours' notice. Sessions missed without this notice are treated as used and are non-refundable as there is insufficient time to offer this session to another person..

Should we need to cancel a session, you will be offered the choice of rescheduling or a full refund for that session.

Disclaimer

Results may vary from person to person. We guarantee the very best service using current information and appropriate hypnotic techniques for your situation. Hypnosis and Hypnotherapy are not meant to diagnose or treat any disease, but rather are intended to provide information, education and motivation that will help you live to your best potential and guide you towards being more effective in helping yourself.

Contraindications

Hypnotherapy may not be suitable, or may only be suitable with written consent or approval from your GP or another relevant healthcare professional, if you have or have had any of the following:

• Psychosis, schizophrenia, or other conditions involving delusions or hallucinations

• Bipolar disorder, clinical depression, or a personality disorder

• Suicidal thoughts or a history of self-harm

• Epilepsy or any other seizure disorder

• Serious heart conditions

• Dissociative disorders or complex trauma

• Pregnancy (for certain techniques or conditions)

We are unable to accept responsibility for any negative reactions if any of the above conditions are not disclosed